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MALLORCA CASE STUDIES

“IF I IMAGINE A PERFECT EVENT MANAGER, I SEE YOU!” MISSION COMPLETE.

MULTITASKING, OMNISCIENT 24-7 AVAILABLE NINJA – THAT’S OUR LIFE AND WE LOVE IT.

  • 4* sup harbour and beachfront hotels in Mallorca
  • Sep 2019
  • 800 attendees

Challenge

You have no idea how much information is requested by us: F&B, logistic, AV, transport, accounting, it, marketing, translating … but at the end the most important skills are soft skills.

We are all passionate about our jobs and creating events for all sorts of groups no matter how many participants. 800 German lawyers come to Mallorca for their yearly meeting and of course want to integrate some fun into their trip to Mallorca. The challenge here? Make them experience something they haven’t experienced before. Most of them have been in the company for many years, on countless yearly meetings and travelled around the world.

Challenge accepted.

How we did it

Organising a totally smooth arrival, transport in between the venues and departure for the guests. Nothing to worry about.

Choose venues you don’t find in every country to show the client something different but most importantly show that you are different and make this event special. No one can change a destination but a perception or feeling. And by hearing from a client: “if I imagine a perfect event manager, I see you!” proves it all.

Mission completed.

HOW TO TRUST A TOTAL STRANGER?

AVIATION & RENEWABLE ENERGY COMPANY INVITES ALL THEIR EMPLOYEES & PARTNERS TO 4 DAYS FULL HIGH-END INCENTIVE PROGRAMME IN MALLORCA.

  • 5* hotel resort in Mallorca
  • Feb 2020
  • 100 attendees

Challenge

Happy employees. Lead to great success.
So why not use the anniversary to celebrate and say thank you to everyone for all their work and commitment during all those years. Now it’s time to give the staff something back and take them onto a four days incentive trip.
If you have an international company with employees from all around the world; Europe, USA, Asia and all age groups finding something that creates great memories and an experience to remember is always a challenge.

There is always the time you can call “the first time”, this also applies to working with new clients and also for the client to work with a new DMC or even with a DMC for the first time. Without having met before you will sign a contract and spend money on the programme. A decision you won’t ever regret with us.

How we did it

The first step in this case is to analyse the group taking into account the different age groups and nationalities. With those results we create a great four day programme to discover our beautiful island and also giving the guests some time to explore on their own, realx or do what they feel like doing.

Brunch by the sea at a relaxed beach club, typical mallorquin style restaurant, wine tasting, local market visit and guided tour. Some had never been to the island before so here they had a very complete discovery programme of the island. Others had been to Mallorca but got the chance to see new places and get to see Mallorca from a different perspective.
It’s always an honour to receive positive feedback and appreciation from the guests!

Word-of-mouth…the best marketing strategy. That is how the client and us got the chance to realize this event together. This is the perfect way to start a cooperation because you already have some kind of trust thanks to the recommendation. However, it needs more work than that but it is very simple: be transparent, honest and human. It is essential to become a team and work together and not against each other. Connect personally and make the client feel supported and understood at any time.

A CALMING INTERMEDIATE.

BEING A CALM INTERMEDIATE WAS THE KEY TO GAIN THIS NEW CLIENT. BEING DIFFERENT THAN OTHER DMC’S. 

  • 5* hotel resort in Mallorca
  • Sep 2019
  • 150 attendees

Challenge

Getting clients involves a lot more work than some people might think. Sometimes one “sales action” is not enough. That has nothing to do with you in particular but many companies already have their partner in crime and for the moment they don’t have the need to change. After many sales actions we have managed to win another client for us and realise the first event together.

Another annual company trip for the employees but a special one, they were allowed to invite their partner.
Might sound like an easy challenge but the first time is always a challenge itself. New client, new contact person, new idea and expectations from the Project Manager and the CEO.

How we did it

Before focusing on the event itself the focus is put on the client. Create a good vibe between the client and you, make him feel that he is in good hands and that he can trust you. A key ability that is needed to do so: listen very carefully. Give your client time and room to express their feelings and needs. Most of the times, your client is not the decision maker, he is also an intermediate, so give him all the information he needs in order to present it to the responsable person.

On the other hand, the DMC is dealing with the providers. It is very common that there are hard conditions requested either by your client or the provider.
To get the best out of it for all parties, it is essential to give clear and transparent explanations and negotiate. For a DMC working with the same suppliers all year round, the negotiation margin is way bigger. The client, the provider and DMC are one team – make everyone happy only together it can be made unforgettable.

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